Anonymous

Terrible

I brought a set of precut lamin-x tail light tint overlays to Black Optix to apply. I could have done them myself but figured that I would take it to the professionals to make sure that it was done correctly. After installation, they were all cut up, bubbling, and not covering large portions of the tail lights (see pictures.) They assured me to wait a couple of days for it to settle and it would start to look better. After a couple of days it started to look even worse. I went back to the shop to correct and they started wrapping a portion of the tail lights with their own tint material which was scratched up and had holes in it. I told them not to continue. I went up the street and purchased a spray tint from a local auto parts store. The manager who was there sprayed the tail lights with the spray quickly and told me they would refund my money for the tint. I preferred the look of the actual lamin-x tint but made do with the spray tint. When I spoke to the owner on the phone he became combative and tried to deny a refund. After I said I would dispute the charge with the credit card company, he then agreed to refund half of the price. They also sneakily charged me an additional fee to use a credit card and charged me for “shop materials” the first time even though I used my own tint. I had my windows tinted by them too and they’re already bubbling up. When I was there last, someone was also there getting their rear tinted window fixed that was peeling shortly after them installing as well. These guys don’t seem to have the experience necessary to do this kind of work. I’m trying to save others from going through the kind of hassle that I went through.
View full review
Cons:
  • Poor quality work
Reason of review:
Bad quality
Aneita Kaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently had my car audio hooked up by the black optix in Richmond VA. The day after receiving the car I noticed that a pretty big piece of my shift trim plate was chipped off. Keep in mind I had the trim in the car custom painted gloss black. So, I went back up there and the installer came out to look at it. He denied it and tried to point out other small flaws that was on the shift plate. I then talked to the manager (Chinese guy) who also began pointing out other things trying to take the focus off of what they broke. Neither of them admitted to doing it. This damage to my car would have not bothered me as much if someone came forward upfront and told me that they broke it. The fact that I had to find it out myself is what made me upset. The guys there do not know what they are doing and will tell you a cheap price install it then call you with an up-sell that they had to install. got quoted 200 to hook subs and amp up then got call saying the total was 370...... DO NOT GO HERE FOR SERVICE!
View full review
Loss:
$350
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jazzlynn Uen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Fool me once, fool me twice...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After scratching the back windshield of my brand new vehicle by trying to apply tint, they want me to allow them a 3rd time to get the tint right. The manager at the Myrtle Beach location coby applied the tint the second time and there was still debris and bubbles left all over my windows! What amazes me is that when they can't get it right, they claim that no tint in perfect! Yes, I understand that, but the work that I received was that of a novice. But what takes the cake is that they refuse to give me their insurance information so that I can get my windshield fix!
View full review
Loss:
$1500
Cons:
  • Service or customer service
Reason of review:
Bad quality

Preferred solution: Full refund for tint, and compensation for scratched windshield

Anonymous
map-marker Myrtle Beach, South Carolina

Great Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Black Optix Tint - Great Company
Black Optix Tints crew runs the most professional and adequate business in Myrtle Beach by far. I have had multiple of my personal vehicles done by him and i have been extremely pleased with them all. It has came to the point where i just tell him " whatever you think looks best ... do it ". He takes care of all my clients and is always by the phone if needed. I personally got to see him in action the other day when he was working on my car and i was astounded by the process it takes to actually tint the windows.... really makes you appreciate the work. I appreciate everything you and your crew does bending over backwards for us over here at Myrtle Beach Hyundai!
View full review
Reason of review:
Good customer service
Roderick W Ovh

Awesome Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Black Optix Tint - Awesome Service
The black oped my Q50S with ceramic tint and i couldnt be happier..had a mix up with Groupon but they fixed right on spot...i will be returning to have other 2 vehicles tinted
View full review
Reason of review:
Good quality
Anonymous

Black Optix Tint - Window Tinting Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Do yourself a favor and go to a real shop! I had a previous experience with this shop when they 1st opened and got my windows tinted and didn’t have any issue so I figured I could continue to support this local business. I recently went there to have a remote start installed with (Brand new parts of my own) and purchased the bypass module they recommend. When I called to schedule my appointment I was told install would be $100.00 with my own parts and a lifetime warranty on the labor. I got there and was told oh we told you the wrong price its $150.00 due to the 2 way system you have. Ok so no big deal I could understand that I guess! So I get a phone call about 2 hours later saying that oh well this is really a $200.00 job but I can do it for $180.00. My response was why??? The guy at the front desk with ZERO aspect of customer service told me it was due to the bypass module and other than that he didn’t have a real answer but could get me one and call back. Long story short I never got a call back and upon picking up my vehicle I get another call from him telling me that I could not use my factory key as they had said I could before after the install was done. I told him this was incorrect and per every other Real shop this wasn’t an issue. He even asked me since I know so much about remote start why didn’t I install myself (Hence why you get a check every other week) lol. I picked my car up paid the $180 and not a single person could tell me why the charged had increased by $80.00. The part owner as they say went over the remote start with me and told me the factory 3x lock would not work on two way systems but if I’m wrong you have a lifetime warranty so you can bring it back and I will fix it. I started the car and ALL of my dash lights came on, his response was where did you drive it to. In the 5 seconds it took for him to run to the back how far could I go? So needless to say the issue was fixed in 30 mins. While using the remote start I noticed all items I had purchased were not installed and their response was the front desk did not tell me and didn’t charge you for it…. It was all in the same box! I had the remote start installed on Friday and while using it and unlocking the doors the car sometimes would come on and stay on, seems like a really big issue and something not done right. I called the shop the next day and told them the issue and said since it seems to working improperly I would like to have it removed so it doesn’t damage my 33k car and I would like to talk to the manager about some kind of refund (Didn’t even have to be a full refund). The manager said ok bring it in and we will take it out and see what we can do with a refund, not oh I’m sorry and what can we do to make you happy since you spent your money and choose our shop over many others. I got there Tue and the manager or part owner was nowhere to be found the office staff didn’t even know when they were coming in! My 9:00am appointment took 3 hours to remove what I was told would be done in 30 to 45 mins. On top of removal when they took everything out they failed to return all items that came with the equipment and got an attitude because I asked for it back. So two more days go by and I finally get to speak with the manager who told me oh you took it out because you wanted to there were no issue with the system and we don’t do refunds on labor after the previous conversation we had just days before. I can honestly say I made the biggest mistake by going to them It’s not even about the money but lack of knowledge and incompetence and their failure to fix the issue. My advice is if you are looking for ANYTHING go to a real shop with real techs that understand their job and value their customers or like the rep said if you know so much do it yourself…lol. They put the definition in YOU GET WHAT YOU PAY FOR!
View full review
Reason of review:
Bad quality
Anonymous

Black Optix Tint And Audio Window Tinting Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Black Optix Tint - Simple Review #1483364745
Black Optix Tint is an amazing chain of tint shops! www.blackoptixtint.com
View full review
Reason of review:
Good quality
Anonymous

Black Optix Tint Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I really liked this place. The manager was very knowledgeable and upfront with me about the cost, procedure, etc. I came in for my appointment and they quickly took care of me and my vehicle. So happy to have found this place and will be coming back for more services. They really care about their customers and want their best work showcased.
View full review
Reason of review:
Good customer service
Anonymous

Black Optix Tint Window Tinting Review

Im still at shop,its been 7hours to tint my wifes car. Can't get my car back. 6:30pm feel like car is being held hostage. Would love to hear back from owner . Manager no help.
View full review
Reason of review:
Order processing issue
Anonymous
map-marker East Point, Georgia

Black Optix Tint Window Tinting Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Black Optix Tint - Simple Review #1468531691
Black Optix Tinting is a fantastic wi dow tinting company. They did an exceptional job on tinting my vehicle.
View full review
Reason of review:
Good quality
Anonymous
map-marker Mechanicsville, Virginia

Short Review on June&nbs-04:00;04,&nbs-04:00;2016

Very bad customer service skills. Poor management. Would not recommend.
View full review
Reason of review:
Poor customer service
Cherlyn Ddq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Management, Even Worse Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
*** poor service and quality of work performed. Manager/ Owner is very rude, dishonest and his business is run in an ethic-less manner. Has resorted to putting out Groupons to keep his shop full. He only collects 50% when you buy a Groupon, so if you must use this shop, go the Groupon route. This way, when something goes wrong with your install, Groupon can/ will stand behind you to get it resolved. He doesn't take responsibility any other way. ***This review is based on my own consumer experience with the Manager/ Owner of this shop*** Its awful you have to put such disclaimers in a simple review, but the Manager/ Owner of Black Optix "reports" any poor reviews of his company--shady.
View full review
Pros:
  • Location
  • Price if they do it right
Cons:
  • Ignorance
Reason of review:
Poor customer service
4 comments
Guest

Personally speaking as a customer of the shop I was please with the quality of the items and the installation. They helped answer my questions that other shops could not. Keep up the good work, its not possible to make everyone happy and it sounds like you should have used a Groupon!

Guest

Black Optix Tint & Audio is the best tint shop I've frequented in Richmond VA.

Guest

i can vouch for this guy deleting all the bad reviews online of him thats why he has all good reviews right now when a month ago he was 2 stars all the way across i bet hes pressuring his customers to give good reviews or giving them a discount if theyll do it to save his company awful company ill never use them

Guest
reply icon Replying to comment of Guest-979117

These guys are great! Black Optix Tint & Audio is stiring up the competition, they hate they have the lowest prices in town, not to mention the best quality. 5 stars!

View more comments (3)
Anonymous
map-marker Richmond, Virginia

Black Optix Tint & Audio

Black Optix Tint & Audio
Black Optix Tint & Audio tinted and installed a stereo system in my brand ne Corvette. This is the best tint and audio company that I have ever frequented, I highly recommend Black Optix Tint & Audio. Black Optix window tinting has impressed my wife and I to the point where we started telling all of our friends and family. If your in need of window tinting or audio installations this is the place. 5 stars all the way. Their showroom is state of the art and very clean. The pricing is very competitive and the customer service is top notch.
View full review
Reason of review:
Good customer service
Anonymous
map-marker Richmond, Virginia

Positive Experience Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just got my boat back from this place and it was the BEST customer service anyone could ask for keep up the good work and look forward to doing more business with yall. ALSO the best prices in town and have alot of knowledge on the equipment they install i would be careful about taking my stuff anywhere else but here.
View full review
Reason of review:
Good customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article